Aly-Art creations Shipping Policy
Domestic Shipping Policy
Shipment processing time
All orders will be processed within 5-7 days.
We will aim to ship your delivery within two working days, Monday to Friday only (except holidays). If any delays do occur, you will be notified by email ASAP.
All Shipping rates and delivery estimates are to the UK only
Please contact us directly for international shipping (alyartcouk@gmail.com)
Shipping charges for your order will be calculated and displayed at checkout. All deliveries will be via Hermes. Tracking number will be on the shipping confirmation email. Insurance will be included. Once in the hands of the courier, parcels will usually be delivered within 3-5 working days, if not sooner.
Shipment to P.O. boxes or APO/FPO addresses
We will not ship to P.O. boxes or APO/FPO addresses.
Shipment confirmation and order tracking
You will receive the tracking number for your parcel on the shipment confirmation email.
Customs, duties, and taxes
Aly-Art Creations is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Aly-Art Creations is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
International Shipping Policy
Please contact Aly-Art Creations by email for detailed shipping costs. alyartcouk@gmail.com
Returns Policy
Returns are accepted under some conditions, however return postage costs are the responsibility of the customer. Please contact us by email to start the process alyartcouk@gmail.com You will receive instructions as to how to return the product to us.
We anticipate refunds being issued within 7-10 days after the item has been returned and checked. Thank you
For more information, email support at alyartcouk@gmail.com